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Customer
Service Form
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| These are the questions
we get calls for most frequently. Before you call or email, please reference
these questions & answers. If you still need assistance, fill out the form. |
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| Frequently
Asked Questions |
| I
can't access my Account Inquiry page, why? |
| What
documentation do I need to submit my claim? |
| When
can I expect to get my reimbursement? |
| What
are Eligible/Ineligible expenses? |
| Change
in Status Reasons |
| Where
are claim, enrollment, or change of status forms located? |
| Change
of Address Form |
| What
happens if I terminate employement? |
| Other
FAQ's |
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| I
can't access my Account Inquiry page, why? |
The web pages we
are using are dynamic. You should be using the latest Internet browser
to access them. If you cannot access the page, you may have to contract
your MIS department and see that port 20271 is open for TCP and UDP out-bound
traffic. Finally, try retyping your social security # or ID number.
If you are still having trouble, please call FlexAmerica 301.530.9400 |
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| What
documentation do I need to submit my claim? |
All prescription
reimbursement requests must include the receipt from the pharmacy and
include the prescription number. Cash register receipts or credit card
payment slips are not
considered valid receipts.
Claim Form:
Please be sure that you are using the most recent claim form for reimbursement
requests. You can download one at http://www.flexamerica.com/pdf/claim_fsa.pdf |
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| When
can I expect to get my reimbursement? |
| Our motto is, if
your claim is in by Tuesday midnight, your reimbursement will be on Thursday. |
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| What
happens if I terminate employement? |
Dependent Care
Your deductions will cease when you leave the company. You may send in
claims incurred before or after your termination date for qualified dependent
care expenses. These expense should be sent to FlexAmerica for processing
by the end of your company's grace period
Health FSA
Your deductions will cease when you terminate employment. You have 2 options
when you leave your employer:
1. You may not elect COBRA and send in claim that were incurred up to
your termination date.
2. If you have a positive account balance you may elect COBRA. This requires
you to pay the monthly deduction to your employer on an after tax basis.
By doing this, you are entitled to send in claims for reimbursement from
the beginning of your coverage, usually your plan year start date, through
your COBRA effective date. |
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