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PRIVACY STATEMENT

FlexAmerica is committed to protecting your privacy.  This notice is to advise you of our privacy policy & help you understand the types of personal health information (“PHI”) that we collect, how it is collected & to whom it may be disclosed.

A.                             Personal Health Information (PHI):  This is individually identifiable information that relates to the past, present or future health status or health care of an individual and identifies an individual or could be used to identify an individual.  This information may include identifiable payment history & health information, such as medical claims.  FlexAmerica must collect PHI in order to accurately identify you, process claims, and run our business operations.

B.                             Sources of Information:    Sources of information include you, applications, claim forms, transactions with us, and health care providers.

C.                             Disclosure of Information:  We may disclose PHI to non-affiliated 3rd parties, as permitted by law, to administer your plan.  Non-affiliated 3rd parties include: government agencies or organizations pursuant to an audit of our records and benefit consultants.  PHI for a spouse or dependent children will be disclosed to the employee in the form of an explanation of benefits.  We will not disclose financial information to non-affiliated third parties, except as permitted by law, unless we first offer you an opportunity to “opt-out” of such disclosure, or obtain a written authorization from you.

D.                             Security:  We maintain procedural & electronic safeguards to protect the confidentiality of your PHI.  Access to PHI is restricted to employees & service providers who need this information.  These protections continue even if our services end.

E.                              Individual Rights:    You have the right to:  request restrictions on the uses & disclosures of your PHI; however, we are not required to agree to such restrictions, inspect & copy your PHI & to request amendments be made to the information and an accounting of any disclosures that are made outside of exceptions allowed by law.

F.                              Complaint Procedure:  If you believe that your privacy rights as described in this notice have been violated, you may file a written complaint with us, or with the Secretary of Health and Human Services, Office of Civil Rights, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C.  20201.  The complaint must describe the violation that occurred, and filed within 180 days of the known date of violation.  You will not be retaliated against for filing a complaint.

G.                             Revision of Privacy Notice:  We reserve the right to revise our privacy procedures & will provide a notice within 60 days of the change.

Have a Question? support@flexamerica.com