If you are having trouble logon onto the site, here are a few things you can try. If you have accessed the site before, you can reset your information online You can reset your user name and password to your default ID and last 4 digits of your ID. Make sure that your cookies are turned on If you are using Microsoft Internet explorer go to tools, internet options, click on the security tab, click on the internet icon, the custom level and verify that cookies are enabled Get a fresh page Sometimes your office or internet provider may hold frequently used internet pages on their servers. You can get a fresh page by holding the "CTRL" key down and clicking on the refresh button. Make sure that you can access secure pages Employers sometimes put fire walls in place. FlexAmerica's data site is a SSL 128 bit encrypted site using port 443. If you can reach the site by clicking HERE and not when you click HERE, you should notify you computer department. This means data going over the internet is not secure. Check to see if you have internet access If you can get to this page you have access. If you are still having problems Contact us at 301-530-9400. We can reset your user name and password.